Questions for KROGER Texas/LA
These FAQ are strictly for Kroger in the TX/LA region and answers might vary for other Krogers in other regions.
Please feel free to ask questions you don't already see here.
Do I need a Kroger Plus card?
Yes! Sign up with your REAL address as Kroger sends coupons in the mail based on your shopping habits. You also will not get the discount/ad price without this card.
Is it important to scan Kroger card before coupons are tendered?
YES! Coupons WILL NOT double or triple if given before the Kroger card is applied.
Do I need to actually carry around the Kroger card?
No, You can verbally give the cashier your phone number that you have assigned to your card or you can punch in your phone number at the credit card machine at the register.
Can I use IP (internet printed) coupons at Kroger?
This answer is supposed to be YES, but some store managers still do not realize corporate has changed this policy. All Kroger in this region are supposed to accept IP coupons if they have a barcode and scan at the register.
When does the ad start?
Each new ad week starts on Wednesdays and continues through the following Tuesday
Does Kroger double/triple coupons?
Yes, Kroger will double coupons up to .50 and triple coupons up to .39. They double and triple coupons EVERYDAY.
How many coupons will Kroger double/triple?
Most Kroger in our region will double/triple up to three identical coupons per transaction. Please ask at your store as some are reporting only getting 1 like coupon doubled/tripled per transaction.
How exactly is identical coupon defined?
By identical coupon I mean, it is for the same amount off Product X and has the same exact FIRST barcode on the coupon. The second barcode is irrelevant, but if all the numbers below the first barcode match, regardless of the picture on the coupon, the computer reads those as an identical coupon.
Will I get overage if the item is less than the double/triple value?
No, Kroger computers are programmed only to double/triple up to the price of the product.
Can I use more than one manufacturer’s coupon per item?
No, you are only allowed to use 1 manufacturers coupon per item. Manufacturer’s coupons include inserts, ips, blinkies, peelies, and Catalina coupons.
What is a Catalina?
Catalina is the name of the coupon machine at the register. These are coupons the cashier SHOULD hand you with your receipt. Catalinas are manufacturer coupons and thus cannot be used with other manufacturer coupons on the same item.
Is there any other way to combine coupons for added savings?
Yes, Kroger has four websites you can log into and load coupons directly onto your Kroger card Kroger,Shortcuts, Cellfire, Upromise . These coupons need to be loaded at least an hour before you shop. There used to be a limit of 25 total coupons allowed to be loaded between the sites, but I am being told that is not the case anymore. I need to test this but have not yet. They do not fall off your card until you use them or they expire.
Do these loadable coupons double/triple?
No the loadable coupons do not double or triple and only will be redeemed at face value
Can I use a manufacturer coupon if I’m using a loadable coupon?
Yes, you can combine your loadable coupon savings with a paper manufacturer’s coupon for extra savings.
Will I get overage if the manuf + loadable coupon exceeds the purchase price?
Yes, you will receive overage in this case of coupon usage.
How many items will the loadable coupon work for?
Each loadable coupon will only take off for 1 item in your order. If you buy multiples of that item, you will not get multiple savings from the loadable coupons.
What do I do if a catalina I was expecting does not print?
You have several options here.
1. Go to service desk and ask them about the catalina. You can ask them to try reringing the item at another register to see if the first registers machine just does not work.
2. Go to service desk and ask for a refund, if they will not make it right.
3. Call catalina and inquire about the catalina (1-888-8coupon) 1-888-826-8766
Does Kroger take competitor coupons(ie Target, Walgreens)?
No, Kroger does not accept other store coupons. They accept Kroger store coupons and manufacturer coupons.
Does Kroger accept expired coupons?
No, Kroger in our district does not accept expired coupons.
Does Kroger price match other stores (ie Target, Walgreens)?
No, Kroger does not price match any other stores.
If something is advertised as 10 for $10, do I have to buy 10 of that item to get the $1 price?
No, you can buy 1 and get the sales price. The only exception to this is mega deals and events and the ad will clearly state you must buy x number of products to get that price.
What is the scan right guarantee?
Kroger has a corporate policy that if an item rings up the incorrect price at the register, you will get the first LIKE item for free and the rest at the adjusted price. ex: If the shelf tag says the item is $1 and it rings up $1.59, then you get that item free, and each subsuquent like item adjusted down to $1. You have to remind some of the employees of this policy.
Are there exclusions to the scan right guarantee?
Yes, the scan right guarantee does not apply to alcohol and tobacco products due to state laws. Meat also seems to be an exception.
Do all stores honor the scan right guarantee?
Some stores will try to tell you thy do not know what this scan right guarantee is but it is official word from corporate that it is a chain wide policy. Also, most check out counters still have the scan right guarantee posted on the check signing station.
How do I earn fuel discounts?
There are currently 3 ways to earn fuel discounts(sorry LA folks, these do not apply to you as it is against LA law to allow a fuel discount):
1. Fill 2 prescriptions or more at your local pharmacy and receive $.10 cents off your fuel purchase.
2. Spend $50 or more on gift cards and receive $.10 cents off your fuel purchase.(Excludes: • Kroger Banner Gift Cards
• The Wishes line Gift Cards
• Green Dot Prepaid Reloadable Products & MoneyPaks
• Western Union Prepaid Cards
3. Spend $100 or more on groceries and receive $.10 cents off your fuel purchase.
If I have more than 1 fuel discount, can I use them all on one fill up?
No, only 1 .10 discount will come off per fuel up.
When do my fuel discounts expire?
You have 1 month from the end of the month you earned fuel rewards to use them. Ex: if you earn 1 fuel discount in October, you have until the last day of November to use it. They come off in the order earned.
Is the $100 in groceries to earn the fuel discount before or after coupons?
Fuel discounts are earned on before manuf. savings but after Kroger coupons and discounts.
What do I do if I want an item on sale but they are sold out?
If the item is advertised in the ad, you can go to the service desk and ask for a rain check. Rainchecks expire 30 days after issue date.
